Returns & Refunds
Last updated August 2026
We want you to be happy with your order. This policy sets out when you can return a product and how refunds work. It does not affect your statutory rights.
Your 14-day cancellation right
Under the Consumer Contracts Regulations you have 14 days from the day you receive your order to tell us you wish to cancel, and a further 14 days to send the goods back. Email us first so we can confirm the return and give you the return address.
Sealed supplements and hygiene
Food supplements are sealed health products. If the seal has been broken or the product has been opened or used, we cannot accept it back for health, hygiene and safety reasons, as permitted by the Consumer Contracts Regulations. Unopened products in their original, unbroken sealed condition can be returned within the periods above.
Faulty, damaged or incorrect items
If a product arrives damaged, is not what you ordered, or is faulty, contact us within a reasonable time with your order reference and a photograph where possible. We will arrange a replacement or a full refund, including delivery costs, and cover the cost of returning the item. This applies whether or not the product has been opened, and is in addition to your rights under the Consumer Rights Act 2015.
How to return an order
Email hello@magnesiumsupply.co.uk with your order reference and tell us what you would like to return. We will reply with the return address and confirm the next steps before you send anything back.
Return postage
Where you are cancelling an unwanted order, you are responsible for the cost of returning the goods to us, and we recommend using a tracked service as the parcel remains your responsibility until it reaches us. Where the item is faulty, damaged or incorrect, we cover the return cost.
Refunds
Once your return arrives and has been checked, we refund to the original payment method via Stripe. Refunds are normally processed within 5 working days of receipt, and your bank may take a few further days to show the funds. For cancelled orders we refund the price of the goods plus the standard delivery charge you paid; where only part of an order is returned, the delivery charge is not refunded.